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OPDR Netherlands B.V. - Export Department - Customer Service Operations

Position in the organization

Department : Export Department
Hierarchical manager : Manager Export
Replacement : Not applicable
Team members : Not applicable



Daily / weekly activities (in random order)

  • Daily contact with: customers, terminals, hauliers, partners, customs;
  • Follow-up on loading reports in case of short shipments;
  • Opening vessel files and folders (digital and physical);
  • Sending booking confirmations to customers and colleague agents;
  • Requesting shipping instructions from customers;
  • Processing of bookings in our own system and in platforms (GT Nexus, Inttra and Transporeon);
  • Planning and processing pre-carriages with hauliers against the best rate or solution;
  • Forwarding activities for export consignments;
  • Pro-actively keeping customers informed on changes in schedules and bookings;
  • Sending IMDG requests to SSC India for loaiding on CMA CGM vessels and processing IMDG cargo in Softship for all bookings;
  • Sending and processing COPRAR load & load list to terminals and PCS;
  • Filing and archiving vessel files;
  • Assisting the Export Documentation team if needed;
  • Record data in the Vessel Call Sheet to track KPI’s;
  • Active participation in the weekly department meeting;
  • Preparing and distributing weekly booking and equipment Forecast, participate in the weekly conference call SB bookings;
  • Finalize and send the ECS manifest in Portbase;
  • Rail activities, currently part of Export department Customer Service;
  • File incidents in the incident lists.



  • Maintaining a professional and friendly relationship with customers;
  • Keeping customers informed on changes in schedules and bookings;
  • Processing bookings and sending confirmation in time;
  • Finalizing operational activities on time;
  • Work according to the procedures in the Office Manual.
  • See and report bottlenecks in the work process chain;
  • Inform the Export Manager on changing and new procedures for the Office Manual.


  • Maintaining knowledge on (new) regulations related to the maritime industry;
  • Provide ideas for an efficient way of working, including EDI;
  • Recommend improvement possibilities to save cost and/or to increase flexibility;
  • Setting realistic goals to increase the productivity at the department.


We expect the nature of processing information to change drastically over the next 5 to 10 years, resulting in a change of focus from processing data to managing data. Therefore we aim to create multi-functionality at the Operational Export Department and expect our staff to be able to go with that and actively participate in process improvements.




  • Colleagues in the Marketing & Sales, Import and Local Operations department;
  • Colleagues in the Export and Import departments at other OPDR agencies;
  • Colleagues within the CMA CGM Group.


  • Customers;
  • Business related third parties;
  • Suppliers;
  • Authorities;
  • Portbase;
  • Custom declaration companies.


Education and required knowledge and attitude

  • Good communication skills;
  • Experience in shipping and/or logistics;
  • Positive attitude with an open mind and a flexible pro-active approach;
  • Fluent in the English language, both verbally and in writing;
  • Familiar with Outlook and MS Office: in particular a good knowledge of Word and Excel;
  • Knowledge of customs processes & Incoterms;
  • Ability to work under pressure;
  • Problem solving ability.


Click below to send your application and CV in English to OPDR.

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