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Ocean Network Express (Netherlands) B.V. - Coordinator Customer Service Import


We are currently recruiting for a:

Coordinator Customer Service Import

Ocean Network Express (ONE)

We are a major new global shipping company and offer an extensive network service portfolio covering over 100 countries internationally. ONE is emerged in April 2018 from the legacy of three Japanese liner companies, who were all big companies with worldwide experience.
With a global fleet of more than 250 vessels, we have the 6th largest fleet in the world. Together with our customers and partners, we will face every challenge as ONE to discover and offer optimal solutions. Our global headquarters are in Singapore and we have regional headquarters in Hong Kong, the United Kingdom, the United States and Brazil. Our office in the Netherlands is based in Rotterdam, where we work closely with our colleagues in Antwerp.

Job Purpose
The purpose of this role is to ensure high quality customer service by delivering targets, objectives and customer satisfaction. Pro-active coordination and management of our customer portfolio and build strong customer relationships within the Customer Service Import disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures. Ensure that all processes are fully compliant with company rules and regulations.

Primary job responsibilities:

  • Accurate coordination of customer requests to ensure that all import carrier and merchant instructions are processed effectively
  • Ensure that cargo is released in compliance with the ONE Cargo Release Policy
  • Enhance service to customers by making sure that all KPI’s and Standard Operating Procedures are met or followed, actively improve effectiveness and productivity
  • Ensure correct invoicing and full cost recovery in order to optimize revenue
  • Maintain personal relationships by phone with all customers
  • Liaise with Operations, Sales and Customer Service departments

Position Skills, Qualification and Experience

  • Preferably 1-2 years of work experience within shipping
  • Strong communication skills, customer- and service oriented
  • Flexibility and creativity in problem solving
  • Good knowledge of Excel
  • Articulate, clear oral and writing communication skills in English and Dutch
  • Enthusiastic team worker

Please send your application including a brief resume, in English (Click below) close of business on October 1st, 2019.

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