ZIM Benelux – Inside Sales Belgium

Sales

• Generate new businesses via telesales
• Prepare quotations
• Create/Update agreements and tenders in the respective system and communicate them to affected parties

Client relationships

• Forward client complaints/corrector and follow-up the resolution
• Create /Maintain good customer relationships
• Solve ad-hoc problems/transfer service issues to relevant departments
• Forward Telephone and email inquiries in standard subjects to customer info center or other departments in ZIM

Performance measurements

• Monitor customer performance
• Comply with tracking and reporting requirements
• Account planning
• Update account plans/profiles according to A/O input

Main Activities

• Act as right hand of the account owner
• Gather and share market information
• Follow up on customer meetings/visits
• Act as internal point of contact for customers
• Analyze potential new customers information
• Maintain daily contact with Trade Management

Key Skills

• Quotation process knowledge
• Relationship management
• Organizational skills and attention to details
• Presentation, communication skills
• Problem solving